FERNANDO
GARCÍA

Solutions Product Manager · May 2026 – Present · Remote — Mexico

• Multi-Vertical Solutioning: Architect and deploy Agentforce solutions across supply chain, finance, and HR verticals, owning end-to-end solution design from business requirements through production implementation.
• AI Product Strategy: Bridge product management and technical solutioning by defining how Salesforce agents interact with external enterprise platforms like Tableau, Slack, and SAP to deliver integrated, intelligent workflows.
• Product Roadmap Influence: Partner with product, engineering, and AI teams to shape the Agentforce feature roadmap, translating enterprise client feedback and real-world workflow gaps into prioritized product improvements.
• Business Impact Translation: Operate at the intersection of AI, platform integration, and multi-vertical product strategy, translating complex agent architectures into clear, measurable business outcomes for enterprise stakeholders.

Quality Engineer · Nov 2025 – Apr 2026

• Agentic Orchestration: Engineered "AgentSuite," a master fully agentic blueprint that orchestrates complex child workflows to execute real-world use case scenarios daily. I developed an automated self-evaluation layer where agents audit their own responses, ensuring high-fidelity outputs across the entire agent suite.
• Customer Success AI: Developed and deployed a Slack-based Service Agent that leverages full product documentation to provide real-time support. This agent acts as an intelligent filter for internal and external queries, resolving doubts instantly and significantly reducing the volume of manual Customer Support cases.
• Cross-Functional Feedback: Collaborates directly with Product and Engineering teams to refine agent capabilities, identifying logic gaps in new releases and translating them into improved system architecture.
• Strategic Testing: Leverages deep supply chain expertise to design "out-of-the-box" test scenarios that mirror complex industrial workflows, increasing platform robustness and resilience.

Industry Analyst · Oct 2024 – Oct 2025

• Operational Automation: "Lemurized" (automated) high-complexity supply chain and finance blueprints to run on a daily cadence. This system measures platform output consistency over time, providing a continuous pulse on the reliability of agentic interactions in industrial environments.
• Intelligent Solution Design: Architected "Golden Blueprints" featuring advanced task logic, field mappings, and conditional branching for global supply chain and finance workflows.
• AI & Prompt Refinement: Engineered and refined high-precision prompts to improve AI-generated task responses, ensuring 99%+ accuracy and consistency across diverse agent outputs.
• Strategic Quality Assurance: Led "Golden Test" simulations and rigorous QA cycles to identify edge-case logic gaps and workflow inconsistencies prior to production deployment.
• BI Architecture & Reporting: Transformed raw platform data into actionable intelligence by designing operational dashboards and KPI reports in Google Looker Studio, enabling data-driven decision-making for stakeholders.

Production Planning Specialist · 2022 – Oct 2024

• Operational Impact: Led the finished product planning for Toyota chassis, managing the Master Production Schedule (MPS) and sales forecasting within the QAD ERP system to ensure 100% assembly fulfillment.
• Financial Optimization: Partnered with the Supply Chain Director to optimize demand planning and inventory projections, successfully reducing working capital by over 20% through rigorous historical forecast analysis.
• Strategic Business Intelligence: Architected and deployed the entire suite of Power BI S&OP Dashboards for the Toyota and Stellantis business units. These tools became the primary source of truth for Plant Managers and Directors to track production and global inventory levels.
• Award-Winning Innovation: Awarded 2nd Place in the Automotive Cluster (CLAUT) Innovation Contest for excellence in supply chain improvement and process optimization.
• Demand Analysis: Conducted deep-dive analysis of customer demand variations to engineer inventory buffers that protected capital flow while maintaining lean manufacturing standards.

Logistics & Demand Planning Specialist · 2021 – 2022

• Supplier Intervention: Traveled to supplier facilities across the US and Mexico to identify production bottlenecks. I worked on-site with suppliers to resolve delays and ensure critical components reached the production lines on time.
• Component Planning: Managed the planning and inventory for all necessary components. I analyzed customer demand to ensure we had the right materials to meet finished-product goals.
• Logistics Coordination: Acted as the daily point of contact for external logistics teams. I tracked all incoming deliveries and made strategic decisions on when to expedite materials to prevent line stoppages.
• Supply Chain Resilience: Managed the end-to-end logistics for both local and imported components, maintaining a steady flow of materials for high-volume automotive production.
• Process Improvement: Led the management and rotation of plastic pallets and returnable packaging, optimizing the physical flow of materials between suppliers and the plant.

Production Control Intern · 2021

• Demand Analysis: Supported MPS planning and demand analysis for major automotive production projects.

Design Engineering Intern · 2020

• Engineering Simulation: Performed Finite Element Analysis (FEA) and topological optimization for industrial designs.